Guidelines & Terms
MINIMUM FIRST ORDER: $150.00
MINIMUM REORDERS: $100.00
FREIGHT: F.O.B. Santa Ana, CA
LEAD TIME: Production time will depend on the size of the order, but generally is 2 weeks for most orders. Once shipped, transit time is 3-5 days.
CUSTOM ORDERS ARE NON-REFUNDIBLE: All sales for customized products are final and non-returnable. As with all of our products, Epic quality is guaranteed.
SHORTAGES: Please inspect your order carefully. Shortages must be reported to Epic within 48 hours.
RETURNS: If for any reason a return needs to be made, it must be pre-authorized by Epic and the items must be returned in the original packaging. All items must be returned within 48 hours of receipt of your order. Please pack carefully. We cannot credit you for merchandise damaged in return shipping. All returned merchandise is subject to a 25% restocking fee upon return and all returned goods will be accepted only with prior approval and subject to inspection by Epic Products Inc. Epic Products Inc. reserves the right to reject returned goods that do not meet minimum quality standards. No returns are accepted without a return authorization number (RA#).
IMPRINT CHARGES: Imprinting and screen printing costs vary by item, ranging from $0.35 to $0.55 per item.
- We charge a one-time $85 Die Charge for imprint items (eg corkscrews, stoppers) or $45 Screen Charge for screen printing (eg bags, plates and glasses) on your first order, and
- We charge a $45 setup fee per order for screen-printing orders (we don’t charge a setup fee for imprinted orders).
DISCLAIMER: From time to time Epic Products Inc. will experience slight variances in packaging and/or product color due to variances in the manufacturing processes. Changes or modifications to product labeling can occur from time to time. These variances do not compromise product quality or content and are part of the manufacturing process. Products with these variations are non-returnable.
Fonts & Icons
The following is a list of Epic Standard fonts which are offered free of charge for your use in imprinting. Thin lines may not be suitable for imprinting. Script or thin fonts cannot be used at small sizes. Not all icons can be printed on every product.
Colors shown are approximate representations of actual imprint colors, final colors may vary slightly. Not every color is available for every item.