If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange, refund or credit, except as follows:
- Stock Items: Merchandise must be returned in new condition and in original packaging. Unless the wrong item was shipped, shipping charges are not refundable.
- Imprint items: Personalized item sales are final and cannot be returned.
All returned merchandise must include a return authorization number issued by Epic Products. To initiate a cancellation or return, please call Customer Service at 800.548.9791. Once a return authorization number has been generated, returns should be shipped to the following address with the Return Authorization number clearly marked on the packaging:
1445 N. McDowell Blvd.
Petaluma, CA 94954
If you purchase a stock item from Epic, you may cancel your order for any reason and receive a full refund provided that your order has not been shipped.
Orders of imprint items from Epic are final and cannot be cancelled once customization has begun.
- Return Policy